Terms of Service
Welcome to Beulah Eucalyptus! These Terms of Service govern your use of our website, products, and services. By accessing or using any part of our platform, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our services. Terms of Service apply to all users, including visitors, customers, and any other individuals accessing our website or using our services.
We want you to be over the moon with you order, we endeavour to provide high quality foliage and products. We value the opportunity to engage with our customers and address any inquiries or question you may have. If your unable to find what you are looking for or if anything is unclear, please get in touch.
- General
- Agreement: These Terms of Service constitute a legally binding agreement between you and Beulah Eucalyptus.
- Modifications: We reserve the right to modify or update these Terms of Service at any time. It is your responsibility to review these terms periodically. Your continued use of our services after any modifications shall constitute your acceptance of the revised terms.
- Products and Services
- Description: Our eucalyptus business sells foliage, oil, and floral arrangements made from eucalyptus plants. We make every effort to provide accurate descriptions and images of our products, but we do not guarantee that the descriptions are error-free or that the products will meet your specific requirements. The availability of products and services is subject to change, we reserve the right to discontinue or modify any product or service without prior notice.
- Pricing and Payment: The prices displayed on our website are in GBP (£) and are subject to change without notice. Payment must be made in full before the products are shipped or services are provided. We accept Card, PayPal, Cash and Cheques, and all payments are processed securely.
- Cancelling Orders: If you need to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not been processed or shipped. However, please note that once the foliage has been cut or an order shipped, we will not be able to cancel it.
- Varying Foliage Quality: As natural products, foliage quality will vary slightly from batch to batch. We pride ourselves in supplying affordable foliage in an environmentally conscious way. Our eucalyptus is exposed to the Dartmoor weather and its animals and insects, so seasonal variance is to be expected. Sometime minor marks on the leaves or wiggly branches. Additionally, please understand that natural variations in colour, shape, and size may occur. Such variations are not considered defects and will not qualify for refunds or exchanges unless they significantly deviate from our product descriptions.
- Intellectual Property
- Ownership: Beulah Eucalyptus retains the copyright and IP rights (where applicable) over the entirety of this website. All intellectual property rights, including but not limited to trademarks, logos, and content, belong to Beulah Eucalyptus or its licensors. You may not use, reproduce, or distribute any intellectual property without our prior written permission.
- Privacy
- Data Collection and Usage: We collect and process personal information in accordance with our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our services, you consent to our collection and use of your personal information as outlined in the Privacy Policy.
- Exceptions for Customer Communication
- Order Inquiries: If you have any questions or concerns about your order, please contact us. We will make every effort to respond to your inquiries in a timely manner and provide assistance.
- Changes to Orders: If you need to make changes to your order, such as the product specifications or delivery address, please notify us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed.
- Feedback and Complaints: We welcome your feedback and strive to address any concerns or complaints promptly and fairly. If you have any feedback or complaints regarding our products or services, please contact our team, and we will work with you to resolve the issue to the best of our abilities.
- Limitation of Liability
- Disclaimer: Our eucalyptus business provides products and services on an "as-is" basis. We make no warranties, expressed or implied, regarding the quality, accuracy, or suitability of our products for any particular purpose.
- Limitation of Liability: To the maximum extent permitted by law, Beulah Eucalyptus and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from the use of our products or services.
- Governing Law and Jurisdiction
- Applicable Law: These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising from the Terms of Service or the use of your products and services will be resolved through arbitration or mediation as the first step before litigation, if possible.
- Jurisdiction: Any disputes arising from or relating to these Terms of Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Returns and Refunds
- Return Policy: Due to the nature of our products and services we are cannot accept returns in most case with exception of damaged products. If an error has been made with your order, please contact us to resolve the issue.
- Refund Policy: Once we have processed the foliage it cannot be returned to the tree. In orders relating to foliage and arrangements, we can only offer a refund if we have made an error with your order. For oils and craft supplies, provided they are still sealed, we offer a full refund excluding the cost of postage up to 14 days after the day of purchase. It is the customers responsibility to return the items.
- Shipping and Delivery
- Delivery Terms: Generally, we only offer postage for our oils and craft supplies. These are sent via royal mail. Pricing and timeframe can be agreed when placing your order. We only offer delivery to the UK. Delivery via other couriers can also be arranged on order.
- Order Tracking: you can track you order on the royal mail website.
- Termination
- Termination Clause: We reserve the right to terminate the agreement with a customer under certain circumstances. These circumstances may include but are not limited to violation of our terms and conditions, engagement in fraudulent activities, or any other reasons deemed necessary to protect the interests of our business.
- Severability
- Severability: If any provision of these Terms of Service is found to be unenforceable or invalid, it will not affect the validity or enforceability of the remaining provisions. The unenforceable or invalid provision shall be replaced or interpreted in a manner that closely reflects the original intention of the provision.
- Visiting the Plantation
- Visiting the Plantation is by apointment only: When visiting our plantation, please ensure that you comply with the following rules and guidelines:
- Safety Precautions: Prioritize your safety and the safety of others. Follow any signage, instructions, or safety protocols provided by our staff during your visit.
- Restricted Areas: Certain areas of the plantation may be restricted for safety or operational reasons. Please respect these boundaries and do not enter restricted areas without permission.
- Children and Pets: If you bring children or pets to the plantation, they must be supervised at all times and kept under control to prevent any harm to themselves, others, or the plantation's flora and fauna.
- Environmental Responsibility: Help us maintain the plantation's natural environment by refraining from littering, damaging plants, or disturbing wildlife. Please dispose of any waste responsibly.
- Parking and Liability Disclaimer
- When parking on-site at the plantation, please take note of the following disclaimer: Parking Facilities: We provide parking facilities for visitors' convenience. However, please be aware that parking is at your own risk.
- Liability Disclaimer: Beulah Eucalyptus and its affiliates shall not be held liable for any loss, damage, theft, or injury resulting from the use of our parking facilities or any incidents that may occur while on the plantation premises.
- Vehicle Security: Please lock your vehicle and avoid leaving any valuable items visible inside. We recommend taking necessary precautions to protect your property.
- Indemnity: By visiting our plantation and utilizing the parking facilities, you agree to indemnify and hold Beulah Eucalyptus and its affiliates harmless against any claims, demands, liabilities, or expenses arising out of or in connection with your visit.
- Changes to Collection Policy: Beulah Eucalyptus reserves the right to modify or discontinue the option for customers to collect their orders from the plantation. Any changes will be communicated through our website or other appropriate channels.